Thank you for visiting www.bsenergy.co.in, the official website of BS Energy Vehicle Private Limited. This Shipping Policy outlines the terms and conditions under which we deliver our electric vehicles, parts, and related accessories to our valued customers.
1. Shipping Coverage
We currently ship our products across India. For bulk or international orders, please contact us at info@bsenergy.co.in for a custom quote and assistance.
2. Order Processing Time
- All orders are processed within 2–5 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- In case of delays due to high order volume, supply chain issues, or unforeseen circumstances, we will notify you via email or phone.
3. Shipping Methods and Delivery Time
We partner with reliable logistics providers to ensure safe and timely delivery of your products.
- Standard Delivery (Pan India): 7–14 business days depending on location and product category.
- Express Delivery (select items & cities only): 3–7 business days.
- Delivery timelines may vary for electric vehicles due to registration and documentation requirements.
4. Shipping Charges
- Shipping charges will be calculated and displayed at checkout based on the product weight, dimensions, and destination.
- For certain products or promotional periods, free shipping may be offered.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment directly on the logistics partner’s website.
6. Delivery Confirmation
A delivery confirmation email or SMS will be sent once the order is successfully delivered. Please ensure someone is available at the delivery address to receive and inspect the product.
7. Damaged or Missing Items
Please inspect your order upon delivery. If you receive a damaged item, or your order is incomplete:
- Report the issue within 48 hours of delivery.
- Provide photos and a detailed description to info@bsenergy.co.in.
- We will investigate and arrange a replacement or refund, as applicable.
8. Changes to Shipping Policy
BS Energy Vehicle Private Limited reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting on the website.