Cancellation and Refund Policy
At BS Energy Vehicle Private Limited, we strive to deliver the best possible experience for our customers. This policy outlines the terms and conditions regarding cancellations and refunds for products and services purchased through our website: www.bsenergy.co.in.
- Order Cancellation
a) Before Shipment:
Customers may cancel their order within 24 hours of placing it, provided the product has not yet been dispatched.
To cancel your order, please contact us at:
Email: [Insert support email]
Phone: [Insert support number]
b) After Shipment:
Once the product is shipped, cancellation is not permitted. You may refer to the return/refund terms below if eligible.
- Refund Policy
a) Refund Eligibility:
Refunds are applicable only under the following circumstances:
Order was canceled within the permissible period.
Product received is damaged, defective, or not as described.
Pre-booking or reservation cancellations as per applicable terms.
b) Non-Refundable Items:
Products that have been used, damaged after delivery, or customized as per customer specifications.
Service charges, registration fees, or any other non-product-based payments.
c) Refund Process:
Approved refunds will be processed within 7–10 business days to the original method of payment.
In case of delays, please contact our support team with your order and refund reference details.
- Return and Replacement Policy
Returns are accepted within 7 days of delivery, only if the product is unused and in original packaging.
Proof of purchase and reason for return must be submitted.
If the return is approved, customers may choose a replacement or refund (if applicable).
- Pre-Booking Cancellations
Pre-booking amounts are refundable within 48 hours of booking.
After 48 hours, cancellations may be subject to deduction of processing fees.
- Contact Us
For any queries or support regarding cancellations and refunds, please reach out to:
BS Energy Vehicle Private Limited
Email: info@bseneegy.co.in
Phone 7973367056
Website: www.bsenergy.co.in